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Benefits Consultant

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Posting Information

Position Information

Position Type Permanent Staff (SHRA)
Is this an internal only recruitment? No
Position Title Human Resources Consultant - Journey
Working Title Benefits Consultant
Position Number 00000544
Vacancy ID P008072
Budgeted Hiring Range $52,000 - $61,000
Pay Band Information

For more information on the pay band for this branch and role, please click here .

Salary Grade Equivalent 72
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule

40 hours/week; Monday – Friday, 8:00 a.m. – 5:00 p.m.

Department Name and Number OHR-Benefits Services-260102
Date First Posted 01/02/2018
Closing Date 01/22/2018
Position Location Chapel Hill, NC
Position Posting Category Human Resources

Position Summary Information

Department Description

The Office of Human Resources, a division of Workforce Strategy Equity & Engagement, provides a full range of administrative functions to the faculty, staff and operating departments of the University of North Carolina at Chapel Hill. Human Resources functions include Employment & Staffing, Benefits and Work-Life & Wellness, Organizational Development, Classification & Compensation, Employee Management & Relations, Policy Administration, Records Management and Human Resources Information Management.
The Benefits Services Department is primarily responsible for the administration of benefit plans authorized by the North Carolina General Assembly, University of North Carolina General Administration and the University and for the administration of leave related programs and policies. Benefits Services provides consulting services to approximately 12,500 faculty and staff. The purpose of Benefits Services is to educate and counsel employees on a variety of benefit plans, programs and services and to administer leave of absence programs and disability case management. Plans include medical and health benefits, life and accidental death & dismemberment plans, disability plans, retirement and savings plans, flexible spending accounts and education benefits.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

The primary purpose of the Benefits Consultant position is to provide benefits related counseling & education to faculty, staff, dependents & retirees, applying knowledge of benefit plans & programs, & applicable federal & state laws as well as University policies, practices and procedures as they relate to & govern the plans. In addition to benefit plans offered through the state of North Carolina and UNC system, benefit plans include those offered to School of Medicine Clinical Faculty (Faculty Physicians), Dental Faculty as well as the post-doc medical plan & ACA required high deductible. This position is pivotal in the delivery of subject matter interpretation & application of policies and practices in context of employee needs & in alignment with UNC Chapel Hill’s best interest.
The benefits consultant may research & facilitate resolution of complex issues that may occur with an employee’s benefit elections & work across business streams & with various vendors to provide successful outcomes. The benefits consultant acts as a liaison with various state agencies & participates on university system-wide committees. The benefits consultant may assist with benefits surveys, development of benefit plan design, research & trend analysis. The benefits consultant conducts seminars & workshops, facilitates new employee orientation through a variety of media, updates communication materials & prepares reports as needed. This position will assist the Director of Benefits & Leave Administration in managing all facets of the University’s benefit programs for SHRA, EHRA and faculty employees. The incumbent will work independently with prospective, active, separated, disabled and retired employees and their dependents to provide information about the various benefit plans including eligibility, covered services, plan provisions, etc. The benefits consultant position deals with very sensitive and confidential issues including termination of employment, layoff, death of an employee or dependent, divorce, disability and retirement and serves as the liaison between the campus, various agencies, retirement and insurance plan providers and provides expert counsel & assistance to faculty & staff by answering questions, as well as Federal and State laws, University policies & University System wide policies as they relate to benefits.

Minimum Education and Experience Requirements

Bachelor’s degree and two years of progressively responsible professional human resources management experience; or equivalent combination of training and experience. All degrees must be from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities

A successful candidate for this role holds significant subject matter expertise in benefits administration, application systems, data delivery, excellent analytical abilities, and demonstrates strong communication skills across a variety of media types. The candidate must have strong functional knowledge of processes which, impact benefits including payroll, benefits continuation, benefit premium billing/accounting, paid leave, etc.
The candidate must have the sound ability to exercise independent judgment and discretion in applying and interpreting standards, personnel policies, procedures and regulations to a variety of human resource and benefit transactions, and effectively communicate with a diverse population at all levels and handle multiple priorities in a deadline driven environment is paramount to success.
Essential skills include a thorough understanding of and ability to communicate clearly details on core benefits and leave programs in both individual and group settings. The candidate must have strong organizational and time management skills and be able to successfully work under tight deadlines. Experience with benefit, human resource and payroll systems and MS Office is required. Experience with PeopleSoft or similar HCM/Payroll/Benefits system(s) is critical.

Preferred Qualifications

Knowledge of North Carolina benefit plans and experience with defined benefit and defined contribution retirement plans is highly desirable, particularly in a higher-education setting. Qualified candidate must have effective problem solving skills and be self-directed, must have demonstrated knowledge of COBRA, HIPAA and supplemental retirement plans such as 403(b), 401(k) and 457(b). PHR, SHRM-CP or CBP certification preferred.

Required Licenses/Certifications
Special Physical and Mental Requirements
Position/Schedule Requirements Evening work occasionally
Position Attributes
Stimulus/ARRA Funded No
Quick Link

Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Applicant Documents

Required Documents
  1. Curriculum Vitae / Resume
  2. Cover Letter
  3. List of References
Optional Documents

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please select the response below that best describes your experience/education for the Human Resources Consultant position.
    • Bachelor's, Master's and/or Doctorate and 2 years of progressively responsible experience analyzing, interpreting, applying, communicating and promoting HR best practices
    • Associate's and 4 years of progressively responsible experience analyzing, interpreting, applying, communicating and promoting HR best practices
    • Combination of post-high school education and experience to equal 6 years of progressively responsible experience analyzing, interpreting, applying, communicating and promoting HR best practices (ex 1 year towards a degree and 5 years of experience)
    • High School diploma/GED and 6 years of progressively responsible experience analyzing, interpreting, applying, communicating and promoting HR best practices
    • Did not complete high school but have a combination of education and progressively responsible experience analyzing, interpreting, applying, communicating and promoting HR best practices to equal 10 years
    • None of the above
  2. * Are you familiar with benefit plans offered through the state of North Carolina, to NC governmental employees?
    • Yes
    • No
  3. * Are you familiar with retirement plans offered through the UNC System?
    • Yes
    • No
  4. * Do you have experience with executive level benefit plans?
    • Yes
    • No
  5. * Do you have PeopleSoft or similar HCM system experience?
    • Yes
    • No